{"id":1895,"date":"2025-10-30T14:40:30","date_gmt":"2025-10-30T14:40:30","guid":{"rendered":"https:\/\/baltik.es\/terms-and-conditions-of-sale\/"},"modified":"2026-04-08T09:29:43","modified_gmt":"2026-04-08T09:29:43","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/baltik.es\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\n

1. Information prior to the contractual process<\/strong><\/h3>\n\n
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This website www.baltikstore.com is owned by BALTIK COMPLEMENTOS SL with CIF B61544193 and tax address at C\/ NOU 30 BAIXOS 17820, BANYOLES (GIRONA).<\/p>\n\n

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Affected regulations for users (individual):<\/strong><\/h3>\n\n
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The General Contracting Conditions regulate the distance selling relationship between BALTIK COMPLEMENTOS SL and the user or client, in accordance with the legal stipulations, in particular, Law 7\/1998, of April 13, on General Contracting Conditions, Law 3\/2014, of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7\/1996 of 15 January on the Regulation of Retail Trade, and Law 34\/2002 of 11 July, on Services of the Information Society and Electronic Commerce.<\/p>\n\n

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Affected regulations for users (professional):<\/strong><\/h3>\n\n
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The General Contracting Conditions regulate the distance selling relationship between BALTIK COMPLEMENTOS SL and the user or client, in accordance with the legal stipulations, in particular, Law 7\/1998, of April 13, on General Contracting Conditions, Law 7\/1996, of January 15, of Retail Trade Regulation, and Law 34\/2002 of July 11, of Information Society Services and Electronic Commerce.<\/p>\n\n

BALTIK COMPLEMENTOS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made through its websites, by any means admissible by law and shall be binding during the time they are published on the web and until they are not validly modified by subsequent ones. However, BALTIK COMPLEMENTOS SL reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to the present General Conditions when it deems it appropriate, announcing them in due time and form. <\/p>\n\n

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2. Object of the contracting conditions<\/strong><\/h3>\n\n
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The purpose of the website is the sale of textile articles for the hotel and catering industry and industrial laundry.<\/p>\n\n

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3. Duration of the contract<\/strong><\/h3>\n\n
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The duration of the contract shall be linked to the delivery of the product, without prejudice to the right of withdrawal, in the case of a private user.<\/p>\n\n

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4. Customer Obligations<\/strong><\/h3>\n\n
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As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contracting. Likewise, you declare to be of legal age and have the legal capacity to access the websites of BALTIK COMPLEMENTOS SL and contracting through them. <\/p>\n\n

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5. Languages<\/strong><\/h3>\n\n
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All the contents of the website are in Spanish.<\/p>\n\n

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6. Contracting procedure<\/strong><\/h3>\n\n
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To purchase our products, you can go to the corresponding section of our online store.<\/p>\n\n

It is a prerequisite that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current legislation on Protection of Personal Data, BALTIK COMPLEMENTOS SL informs users that personal data collected during the registration process and subsequent purchase, will be entered into a file under its responsibility, in order to process such actions by the user and manage subsequent actions arising from them. Also, BALTIK COMPLEMENTOS SL informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to treatment, as well as not being subject to a decision based solely on automated processing, including profiling, which produces legal effects on him or significantly affect him in a similar way, by writing to the address C\/ NOU 30 BAIXOS 17820, BANYOLES (GIRONA) or via email info@baltikstore.com. <\/p>\n\n

The processing of the aforementioned data will be required for the correct execution of the contractual relationship. Your consent to the processing of your personal data is also requested. <\/p>\n\n

Unless you inform us to the contrary, we will assume that your data has not been modified and that you undertake to notify us of any change.<\/p>\n\n

In turn, we inform you that you can contact the Data Protection Delegate of BALTIK COMPLEMENTOS SL, by writing to the email address dpo.cliente@conversia.es or telephone 902877192.<\/p>\n\n

You may contact the competent Control Authority to file the complaint you deem appropriate.<\/p>\n\n

During the purchase process you must identify yourself with the user name and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he\/she considers it is not necessary to view. <\/p>\n\n

Once the purchase process is completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If within 24 hours from the completion of the order you do not receive the confirmation, please contact BALTIK COMPLEMENTOS SL at the customer service phone 972217060 or by email info@baltikstore.com.<\/p>\n\n

The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order.<\/p>\n\n

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7. Offer and validity<\/strong><\/h3>\n\n
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In the case of a product on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.<\/p>\n\n

In compliance with current regulations BALTIK COMPLEMENTOS SL offers information on all items for sale, their features and prices. However, BALTIK COMPLEMENTOS SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. Thus, the products offered at all times by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products. <\/p>\n\n

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8. Essential characteristics of the products<\/strong><\/h3>\n\n
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The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified. <\/p>\n\n

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9. Warranties<\/strong><\/h3>\n\n
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All products offered on the website enjoy the commercial guarantee of the supplier of the product. BALTIK COMPLEMENTOS SL has an after-sales service, while the warranty is in force, the customer may execute it by going to the establishment of BALTIK COMPLEMENTOS SL, to the after-sales service, by email to info@baltikstore.com or to the points established by the supplier itself. In case of doubt, the customer may contact the customer service telephone number 972217060 or by e-mail to info@baltikstore.com.<\/p>\n\n

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10. Pricing<\/strong><\/h3>\n\n
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All products indicate the selling price in Euros. On our website the price is shown with and without Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI). <\/p>\n\n

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11. Delivery and transportation costs<\/strong><\/h3>\n\n
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BALTIK COMPLEMENTOS SL only ships in Peninsula, Balearic Islands, Canary Islands and Europe.<\/p>\n\n

Next we list the shipping costs depending on the destination:– Balearic Islands: <\/strong>Postage paid from orders of 1.500\u20ac or higher, for lower amounts the costs will be: 20\u20ac– National: <\/strong>Postage paid from orders of 800\u20ac or higher, for lower amounts the costs will be: 10\u20ac– Ceuta, Melilla and Andorra: <\/strong>Postage paid from orders of 1.500\u20ac or higher, for lower amounts the charges will be: 60\u20ac – Canary Islands: <\/strong>Carriage paid from orders of 1.500\u20ac or higher, for lower amounts the charges will be: 50\u20ac– Europe: <\/strong>Carriage paid from orders of 150\u20ac.<\/p>\n\n

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12. Methods of payment and execution of the order<\/strong><\/h3>\n\n
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The customer will be able to pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice: <\/p>\n\n

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VISA or MASTERCARD credit card:<\/strong><\/p>\n\n

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network. <\/p>\n\n

Likewise, your credit card information is entered directly on the bank’s website, at the POS (Point of Sale Terminal of the Bank) and is not entered or registered in any server of BALTIK COMPLEMENTOS SL.<\/p>\n\n

When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.<\/p>\n\n

This payment method is valid only on the web.<\/p>\n\n

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder shall be made as soon as possible. <\/p>\n\n

However, if the purchase had been effectively made by the card holder and the demand for refund was not a consequence of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the card holder shall be obliged to compensate BALTIK COMPLEMENTOS SL for the damages caused as a consequence of such cancellation.<\/p>\n\n

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Bank Transfer:<\/strong><\/h3>\n\n

When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of BALTIK COMPLEMENTOS SL.<\/p>\n\n

It is very important that when making the transfer you indicate in the subject line the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate the order.<\/p>\n\n

If you wish, you can send us the proof of the transfer by fax 972217069, or by e-mail info@baltikstore.com. But in any case, the order will not be considered effective until our administration department does not have bank confirmation of the transfer.<\/p>\n\n

We remind you that payment must be made in EUROS and that all possible exchange and bank fees are at your expense.<\/p>\n\n

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions in origin, those bank fees and expenses corresponding to your bank. Otherwise, BALTIK COMPLEMENTOS SL could paralyze the shipment of your order if we do not receive the full amount of the order. <\/p>\n\n

The possible commissions of change and banking are in charge of the client.BALTIK COMPLEMENTOS SL is committed to deliver the order in a maximum of 20 days approximately, from the day following the order.The shipments will be carried out by means of the companies CORREOS EXPRESS PAQUETERIA URGENTE, S.A. (express mails), S.M.E and CBL LOG\u00cdSTICA ESPA\u00d1A, S.L (CBL).<\/p>\n\n

The availability of products offered by BALTIK COMPLEMENTOS SL may vary depending on customer demand. Although BALTIK COMPLEMENTOS SL updates the stock periodically, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, BALTIK COMPLEMENTOS SL at the time it becomes aware of this situation will notify the customer by email. The period of this communication shall in no case exceed a maximum period of 30 days. BALTIK COMPLEMENTOS SL may give the double option: to supply the customer without price increase, a product of similar characteristics or higher quality, or unless justified and demonstrable reasons by BALTIK COMPLEMENTOS SL within the same period pay the amounts paid for the cancelled order. <\/p>\n\n

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Special conditions for individuals:<\/strong><\/h3>\n\n

In the event that BALTIK COMPLEMENTOS SL does not make this payment within the period indicated, the buyer may claim double the amount due, without prejudice to its right to be compensated.<\/p>\n\n

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13. Cancellation, right of withdrawal, refunds<\/strong><\/h3>\n\n
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13.1. Order cancellation<\/strong><\/p>\n\n

The customer has a period of 24-48 hours to cancel the order from the email confirmation of the order in our systems. After that period, the customer must wait for the items to arrive at the address you have indicated to make a return of the same. <\/p>\n\n

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13.2. Right of withdrawal or return due to defective product<\/strong><\/h3>\n\n

There may be different circumstances for the return of an order:<\/p>\n\n

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Conditions for individuals:<\/strong><\/h3>\n\n

Right of withdrawal. The customer has fourteen calendar days from the date of receipt of the product to execute the right of return or withdrawal. The exercise of the right of withdrawal must be made by notification through telephone communication to 972217060, by sending an e-mail to the following address<\/p>\n\n

info@baltikstore.com, sending your letter to our postal address C\/ NOU 30 BAIXOS 17820, BANYOLES (GIRONA), or through the withdrawal form. The customer will be responsible for the cost of returning the product. <\/p>\n\n

In accordance with Article 103 of Law 3\/2014 of 27 March, the right of withdrawal shall not apply to contracts relating to the supply of goods made to the specifications of the consumer and user ( Specification of measures, special designs, upholstery, supplies made expressly for the customer) or clearly personalized ( personalization with embroidery, labeling, etc.), the supply of goods that may deteriorate or expire quickly or the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, among others.<\/p>\n\n

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Conditions for professionals:<\/strong><\/h3>\n\n

Once the customer receives the order at its facilities, it will have a period of 5 working days to notify us of the reason for return.<\/p>\n\n

It will not be possible to return the order if it contains measurement specifications, special designs, upholstery, supplies made specifically for the customer, personalized items through embroidery or labeling, or if the order is of a larger volume.<\/p>\n\n

The customer shall bear the cost of returning the product.<\/p>\n\n

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Conditions for individuals and professionals:<\/strong><\/h3>\n\n

Defective merchandise: If you detect any defect in the items received or we have sent you an order that you had not requested, you have 14 working days from receipt of the goods to proceed to its return, informing BALTIK COMPLEMENTOS, SL of the reason for the return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. <\/p>\n\n

BALTIK COMPLEMENTOS SL, undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.<\/p>\n\n

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13.3. The return<\/strong><\/h3>\n\n

The customer must return or deliver the product directly to BALTIK COMPLEMENTOS, SL to the address C\/NOU, 30 BAIXOS, 17820 BANYOLES (GIRONA), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized, in the case of individuals or we are notified of the reason for the return in the case of professionals. It will be understood that the deadline has been met if the customer returns the product before the end of the period. <\/p>\n\n

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item\/s, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid. <\/p>\n\n

To manage the return of the product for reasons of defective merchandise, you should contact our customer service department by calling 972217060 or emailing info@baltikstore.com and we will explain the procedure for the collection or shipment of the items.<\/p>\n\n

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13.4. Refund of payment<\/strong><\/h3>\n\n

The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.<\/p>\n\n

BALTIK COMPLEMENTOS SL, may withhold the refund until it has received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.<\/p>\n\n

Special conditions for individuals:<\/p>\n\n

In case of unjustified delay on the part of BALTIK COMPLEMENTOS, SL, with respect to the refund of the amounts paid, the customer may claim double the amounts paid, without prejudice to the right to be compensated for damages suffered in excess of that amount.<\/p>\n\n

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14. Assignments<\/strong><\/h3>\n\n
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We inform that the only transfer of your personal data with third parties in the following circumstances:<\/p>\n\n

Service Providers: <\/em><\/strong>For the proper performance of our services and solely for this purpose, we will allow our service providers, who provide us with services of, among others, administration (e.g. invoice management), transport or courier companies (e.g. express couriers i CBL), banking (e.g. payment gateway provision for the collection of services through debit or credit cards), IT (e.g. database management or software), auditing and accreditation related services, as well as tax, insurance or legal services, will have access to your Personal Data.<\/p>\n\n

Law enforcement agencies, judges and courts, regulators, governmental authorities or other competent third parties: <\/em><\/strong>We may share your Personal Data with these third parties when necessary to comply with a legal or regulatory obligation, or to otherwise protect our own rights as well as the rights of third parties.<\/p>\n\n

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15. Claims<\/strong><\/h3>\n\n
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If the customer wishes to file a complaint, the establishment of BALTIK COMPLEMENTOS SL, is located in C\/NOU, 30 BAIXOS, 17820 BANYOLES (GIRONA) or via email info@baltikstore.com.<\/p>\n\n

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16. Jurisdiction<\/strong><\/h3>\n\n
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Also BALTIK COMPLEMENTOS SL, reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.<\/p>\n\n

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. BALTIK COMPLEMENTOS SL, is domiciled in Banyoles (Girona), Spain. <\/p>\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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